Return & Refund Policy
Returns & Exchanges
At S8 Boutique, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can request a return or exchange under the following conditions:
Eligibility for Returns
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You must request a return within 7 days of receiving your order.
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The item must be unused, unworn, and in its original packaging with all tags attached.
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Watches and handbags must be in their original condition without any scratches, damages, or signs of use.
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Items purchased on sale or during promotions are not eligible for return or exchange.
Return Process
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Email Us – Contact our support team at info.s8boutique@gmail.com with your order number and reason for return.
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Approval & Instructions – Once approved, we will provide you with the return address and further instructions.
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Shipping the Item – The customer is responsible for return shipping costs unless the item is defective or incorrect.
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Inspection & Confirmation – After receiving your return, we will inspect it and notify you of the status.
Refund Policy
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If your return is approved, your refund will be processed within 5-7 business days to your original payment method.
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Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).
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If the refund is delayed, please check with your bank or payment provider, as processing times may vary.
Exchanges
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If you want to exchange an item for a different color or style, please return the original item and place a new order.
Defective or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund.
Non-Returnable Items
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Items marked as final sale
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Used or damaged products not caused by S8 Boutique
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Customized or personalized items
Contact Us
For any return or refund inquiries, feel free to reach out to us at info.s8boutique@gmail.com.
